About Insure Your Village Hall

Insure Your Village Hall is a trading name of Precision NFP Limited registered in England and Wales under Company number 09565333. Our registered address is Epsilon House, West Road, Ipswich IP3 9FJ. We are an Appointed Representative of Barbarus Ltd who are authorised and regulated by the Financial Conduct Authority under firm reference number 617848.

Precision NFP Ltd is authorised and regulated by the Financial Conduct Authority under firm reference number 715605.

Insure Your Village Hall is the brand name that Precision NFP will use when engaging with customers or prospective customers who are or may be covered under an Insure Your Village Hall insurance product(s).

When you select an Insure Your Village Hall product, Precision NFP will underwrite that insurance product trading from the following address:

Insure Your Village Hall
18A Drake Crescent
Chippenham
Wiltshire
SN14 0XH

We provide village hall insurance underwritten by EC Insurance Company Limited, who are authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority under Firm Reference Number 202123.

Complaints Policy

We aim to provide a professional, first class service. If however, our service does not meet your expectations, in the first instance please contact us in writing to:

Managing Director
Insure Your Village Hall
18A Drake Cresecent
Chippenham
Wiltshire
SN14 0XH

or by telephone on 0330 123 5990

or by email to enquiry@insureyourvillagehall.co.uk

If you are still dissatisfied please forward your complaint to:

Chief Executive Officer
EC Insurance Company Limited
ECA Court
24-26 South Park
Sevenoaks
Kent
TN13 1DU

or by telephone on 0330 221 0250

or by email to ecic@ecinsurance.co.uk

In all cases please quote your policy reference or quotation reference number. Our complaints procedure is available upon request.

We will review your complaint and hope to resolve the matter. We will investigate the circumstances regarding your complaint and write to you with our response.

If we are unable to resolve your complaint, you may have the right to refer your case within six months of our final response to the Financial Ombudsman Service. This applies to individual customers and small businesses providing you have an annual turnover of less than €2 million with fewer than ten staff.

The Financial Ombudsman can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Website: www.financial-ombudsman.org.uk

Email: complaint.info@financial-ombudsman.org.uk

Tel: 0800 023 4567 or 0300 123 0123 for mobile users

If you bought your insurance online, you can also register your complaint with the Online Dispute Resolution website, which has been set up by the European Commission.

Making a complaint will not affect your legal rights.